Because We Care - Our Store Policies

​

At VENViVi Come Alive, we are dedicated to providing our customers with a fair, rewarding, and enjoyable shopping experience. We hold ourselves to the highest standards of business ethics and strive to offer excellent service to our customers.

​

Sourcing Sustainability

Our mission is to source and curate high-quality, eco-friendly, sustainable, and vegan products that promote conscious consumerism. We believe that every product we offer should contribute to a more sustainable and equitable world.

We take pride in sourcing products from all over the world, with a preference for Made in the USA products. We strive to prepare most products for shipping within 3 days, but please note that delivery times may vary depending on holidays and other factors.

For most products, we estimate delivery within 7 days. However, it's important to be aware that some products, such as handmade or imported items, may require a slightly longer preparation time of 5-7 days before shipping. Additionally, some items may take up to 30 days to ship, depending on their availability.

​

Shipping and Delivery:

We offer a variety of shipping and delivery options to cater to your needs. Please review the following details to understand our shipping methods and associated costs:

​

Domestic Shipping:

Standard Shipping: $7.99 for orders under $50, free for orders over $50.
Local Delivery (Up to 10 Miles): $2.99, with delivery times of the same day up to 2 days (when available).
Local Delivery (Up to 20 Miles): $20.00, with delivery times of the same day up to 2 days (when available).
Priority Shipping (Domestic): $39.99.

​

International Shipping:

Standard Shipping: $10.99 for orders under $150, free for orders over $150.
Priority Shipping (International): $49.99 for orders under $150.

​

Discounted and Free Shipping:

At VENViVi Come Alive, we occasionally offer shipping discounts or free shipping promotions as a token of our appreciation for your support. These promotions may vary and could be based on order value, specific products, or other criteria. Be sure to keep an eye on our website and subscribe to our newsletter to stay updated on any ongoing shipping promotions. We strive to provide you with the best value for your shopping experience.

​

Local Pickup:

If you prefer, you can also choose local pickup as a delivery option. We're conveniently located at VenViVi Pacific Highland Ranch, 5965 Village Way, San Diego, CA 92130. Please note that our local address is for pickup purposes only, as we do not have a physical storefront. To arrange local pickup, please select this option during the checkout process, and we'll coordinate with you regarding availability and pickup times.

​

Reduced Carbon Footprint:

Choosing local pickup or delivery options within specific mile ranges not only offers convenience but also helps reduce the environmental impact associated with shipping.

​

Expedited Shipping:

Expedited shipping is available upon request at an additional fee, subject to availability.

​

Important Note for Priority Shipping:

Thank you for choosing our Priority Shipping option to receive your order promptly. We understand the importance of a swift delivery, and we're here to assist you in making that happen. If you have specific requirements or need to ensure expedited delivery, please reach out to our dedicated customer support team. You can contact us via email at venvivicomealive@gmail.com or through the chat feature on our website.

While we make every effort to expedite your order, direct communication with our team can help ensure a smooth and speedy delivery process tailored to your needs. Your satisfaction is our priority, and we're committed to providing you with the best possible service.

​

Priority Shipping:

With our Priority Shipping option, we guarantee that your order will be prepared for shipping within 24 hours of placing your order, excluding weekends and holidays. Typically, you can expect delivery within 5-7 business days for most products. However, it's essential to be aware that for a select group of products, the delivery time may extend to an estimated 15-30 days. This longer delivery timeframe is primarily due to factors like availability.

We work with a diverse range of suppliers, including those who offer handmade or imported items. These unique products may require additional time for preparation and shipping. Please rest assured that this extended delivery time applies to only a small portion of our product offerings.

Our commitment is to provide you with the most accurate estimated delivery times possible. If you have any concerns or questions about the delivery time for a specific product, please don't hesitate to reach out to our customer support team. They will be more than happy to provide you with further details and assistance tailored to your needs. Your satisfaction remains our top priority, and we're dedicated to delivering your orders as swiftly as possible.

​

Refund Timeframe for Priority Shipping:

We understand that you have chosen priority shipping for a faster delivery experience, and we make every effort to fulfill your order within 3 days.

If, for any reason, we are unable to meet this priority demand, we will promptly process a refund for the additional priority shipping cost you've incurred.

Refunds for priority shipping will be processed within 3-5 business days after we determine that we cannot meet the specified priority time frame.

​

Return and Exchange Policy

We understand that sometimes things may not go perfectly. That's why we offer a flexible return and exchange policy. If you need to return or exchange an item for any reason, you can do so within 30 days of receiving your package. All returns must be in their original packaging and tags (where applicable), and must be unworn and undamaged.

​

Return Shipping Responsibility:

The responsibility for paying for return shipping typically depends on the reason for the return and our store's policies. Here are some common scenarios:

​

Seller Pays for Return Shipping:

Defective or Damaged Items: If the item received is defective or damaged, it's common for us (the seller) to cover the return shipping costs. This is seen as part of our commitment to excellent customer service.

Buyer Pays for Return Shipping:

Changed Mind or Not Satisfied: If you, as the customer, simply changed your mind or are not satisfied with the product but it is not defective or damaged, it's common for the buyer (customer) to pay for return shipping. This policy is often detailed in our return policy, which provides more comprehensive information about our return procedures and guidelines.

​

Refund Eligibility:

Refunds are processed in the following circumstances:

Defective or damaged items.
Incorrect items received.
Items not delivered within the estimated timeframe.

Refund Timeframe:

Once your refund is approved, it will be processed within 3-5 business days. Please allow additional time for your financial institution to complete the refund process.

Exchange Policy:

We understand that there may be instances where you wish to exchange an item for a different size, color, or style. Our exchange policy is designed to make this process as convenient as possible.

If you would like to exchange an item, please follow these steps:

​

Contact Us: Reach out to our customer support team via email at venvivicomealive@gmail.com, through the chat feature on our website, or via our social media channels. Please provide your order details and specify the item you'd like to exchange, as well as the new item you would like to receive.

​

Return the Item: We will provide you with return instructions and a return shipping label if necessary. Please ensure that the item is in its original packaging and tags (where applicable), and is unworn and undamaged.

Receive Your New Item: Once we receive the item you're returning, we will promptly process your exchange and ship the new item to you as quickly as possible.

​

Cancellation Policy for International Suppliers' Products:

We understand that sometimes circumstances change, and you may need to cancel an order for international supplier products. We aim to make this process as straightforward as possible.

​

Cancellation Timeframe:

You can cancel your order for international supplier products within 24 hours of placing it. Please note that after this 24-hour window, cancellations may not be possible due to the nature of international supplier operations.

​

Cancellation Process:

To cancel your order, please reach out to our customer support team via email at venvivicomealive@gmail.com, through the chat feature on our website, or via our social media channels. Please provide your order details, and we will assist you in processing the cancellation.

​

Policy Updates:

At VENViVi Come Alive, we are committed to providing you with the most up-to-date information about our store policies. Our policies may be updated occasionally to better serve your needs and align with our evolving business practices.

​

Notification of Policy Updates:

When we make significant policy updates, we will provide notice through our "Policy Updates" section on our website. Additionally, we may notify you of policy changes through our newsletter, ensuring that you are always informed and up-to-date.

​

Environmental Responsibility:

At VENViVi Come Alive, we are deeply committed to minimizing our environmental impact and promoting sustainable practices. We believe that conscious consumerism extends beyond the products we offer, encompassing every aspect of our business.

​

Packaging Practices:

We prioritize the responsible use of packaging materials by reusing, recycling, and upcycling whenever possible. Additionally, we actively engage with our suppliers to explore eco-friendly packaging options. By doing so, we aim to reduce waste and minimize our carbon footprint.

​

Second-Hand Reselling:

In our pursuit of sustainability, we participate in second-hand reselling through platforms like Poshmark, Offer Up, and Mercari. Gently used items that we can no longer use find new homes through these platforms, contributing to the circular economy and reducing the demand for new products.

​

Donations:

We believe in giving back to the community and support organizations such as Goodwill and the Salvation Army through regular donations. By donating items that are no longer needed, we contribute to a more equitable society while reducing waste.

Our dedication to environmental responsibility extends across all aspects of our business, and we are continually exploring new ways to reduce our environmental impact. We appreciate your support in our mission to create a more sustainable and equitable world.

​

Community Engagement and Charitable Initiatives:

At VENViVi Come Alive, we believe in the power of community and giving back. We are proud to engage in various charitable initiatives to support those in need and make a positive impact on society.

​

Supporting Disabled American Veterans:

We stand in solidarity with our disabled American veterans and proudly contribute to organizations dedicated to their well-being. Your support helps us provide assistance to those who have bravely served our nation.

​

Local Food and Clothing Donations:

We are actively involved in our local community, providing food and clothing donations to those facing challenges. These contributions help alleviate immediate needs and promote a sense of unity within our community.

​

Hand Delivery to the Unhoused:

In our efforts to address homelessness in San Diego, CA, we personally hand-deliver essential items to unhoused individuals. This direct approach allows us to connect with and support those in vulnerable situations, offering them much-needed assistance and a sense of care.

​

Your Support Matters:

When you shop with us, you are not just making a purchase; you are joining us in making a positive impact on the lives of others. We are deeply grateful for your support, as it enables us to continue our charitable endeavors and contribute to a brighter and more compassionate world.

We remain committed to these initiatives and look forward to your continued support in our mission to create a more caring and inclusive community.

​

Customer Reviews and Testimonials:

At VENViVi Come Alive, we believe in the power of honest feedback and the value it brings to our community. Customer reviews and testimonials provide valuable insights into the quality and performance of our products.

Where to Find Them: You can discover customer reviews and testimonials under the product description of each item. We encourage you to read these firsthand experiences shared by our valued customers to make informed choices that align with your preferences and needs.

Transparency and Trust: We showcase these reviews to create a transparent and trustworthy shopping environment. Real experiences and images shared by customers offer you a genuine perspective on our products and their performance.

Your feedback is invaluable to us, and we appreciate you taking the time to share your experiences. Your reviews and testimonials help us continuously improve and provide you with the best possible shopping experience.

​

Privacy and Data Security:

At VENViVi Come Alive, we take your privacy and data security seriously. We have implemented stringent measures to safeguard your personal information and ensure a secure shopping experience.

​

Data Collection and Use:

We collect and use your personal information solely for the purpose of processing and fulfilling your orders, providing customer support, and enhancing your shopping experience. We do not share your information with third parties for marketing purposes.

​

Payment Security:

When you make a purchase on our website, your payment information is processed securely through trusted payment gateways. We do not store your payment details on our servers.

​

Privacy Policy:

For a comprehensive understanding of our data collection and usage practices, please refer to our Privacy Policy, available on our website.

​

Currency Conversion Disclaimer:

At VENViVi Come Alive, we offer the convenience of an automated currency converter to display prices in your local currency. However, please be aware that currency exchange rates can fluctuate, and the rates used by our automated converter may not always reflect the most current rates. As a result, there may be slight discrepancies between the converted amount displayed and the final amount charged to your account.

We make every effort to keep our currency converter up-to-date, but we recommend that you verify the accuracy of currency conversions using your preferred financial source or consider switching to manual currency conversion if you have concerns about the accuracy of our automated converter.

​

Customer Support:

We are here to assist you with any questions, concerns, or issues you may encounter during your shopping experience with us. Our customer support team is readily available to provide prompt and helpful assistance.

​

Contact Info:

Email: venvivicomealive@gmail.com
Website Chat: Access our chat feature on our website.
Social Media Channels: Reach out to us on Instagram, Facebook, TikTok, LinkedIn, Pinterest, or Amazon
We are committed to delivering the best possible service and addressing any inquiries you may have. Please don't hesitate to get in touch with us through your preferred contact method, and we will respond promptly.

​

Refund Process:

Our goal is to ensure that you are satisfied with your shopping experience at VENViVi Come Alive. If you encounter any issues with your order, our customer support team is here to assist you.

​

Notification of Issues:

If you have an issue with your order, please contact us via email, chat on our website, or through our social media channels. We will promptly review your case and work with you to resolve the issue.

​

Policy Updates:

At VENViVi Come Alive, we are dedicated to providing you with the most up-to-date information about our store policies. Our policies may be updated occasionally to better serve your needs and align with our evolving business practices.

​

Notification of Policy Updates:

When we make significant policy updates, we will provide notice through our "Policy Updates" section on our website. Additionally, we may notify you of policy changes through our newsletter, ensuring that you are always informed and up-to-date.

​

We hope this comprehensive and customer-focused store policy guide serves your needs. If you have any further questions or require additional information, please do not hesitate to contact us through any of our available communication channels.

 

Your satisfaction remains our top priority, and we are here to provide you with the best possible shopping experience. Thank you for being a valued member of the VENViVi Come Alive community.